About Us

At Sending Labs, we don’t just create secure communication infrastructure as a pioneer. We create the future-focused communication products, services, and experiences that redefine what customers expect within the Web3 ecosystem from 2022.

We have a mission and passion to revolutionize the way we communicate in the Web3 era. In Feb 2023, we secured USD $12.5 million in seed funding from top and influential investors.

Our flagship products, SendingNetwork and SendingMe, create a truly decentralized Web3-native hub for secure chat, transactions, and community-building. We inspire and empower Web3 communities, developers and users with the tools and platform they need to communicate openly and securely while maintaining the users’ ownership over their data.

Our Sending Labs’ co-founders are serial entrepreneurs who had built a B2C mobile browser product to a community of over 200 million users globally prior to its acquisition in 2014.

Our team, consisting of more than 40 individuals located around the world, possesses very solid entrepreneurial experience, strong technical capabilities, and extensive experience in B2C products. The majority of them have graduated from Top universities and have worked in Fortune Global 500 technology companies.

We believe that people don't come here seeking safety. They come here to dive into the depths, to make their work count for something meaningful, something impactful, and something that couldn’t happen anywhere else.

Join Sending Labs, and let us shape and revolutionize the way we communicate in the Web3 together and you will have the chance to build a 1 billion users product from 0-1, making a significant impact on the world and the next generation. You know, it starts with YOU!

About This Role

As Product Localization Manager, you will be responsible for localizing our product content and features that look and feel native to the target market users and enhancing user experience and user retention on our products.

You will collaborate closely with designers, engineers, marketers, content creators, and other cross-functional team members to ship remarkable features and products. The ideal candidate will have a strong background in product localization, with B2C experience in an internet Web2/Web3 company.

Key Responsibilities

• Identify clearly the user profile, persona and segments of our target users in the target market.
• Conduct market research on our target user segments and provide clear descriptions of user scenarios and cases.
• Work with designers, engineers, and developers to manage translation and adaptation of product content and features on SendingMe App across all supported languages, including user interfaces and user guide documentation.
• Work with the Marketing team and Creative and Content team on marketing materials and customer support resources to ensure those contents are precise, translatable, and appropriate in all supported.
• Oversee our products from the perspective of international users, and create bug tickets to the product development teams to refine the products.
• Conduct market research to understand the target users, cultural nuances, and linguistic preferences of different regions to form localization strategies and plan.
• Manage the cultural adaptation of products to align with the values, beliefs, and behaviors of the target audience.
• Track and report on key localization metrics, such as time-to-market, translation accuracy, user satisfaction, and ROI on localization efforts.